From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

One of the strongest advantages behind Mitolyn Support Plus is the brand's emphasis on user satisfaction and responsive ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.