From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Coinbase on Thursday announced hackers bribed some of its overseas employees for customer data and demanded a $20 million ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Malaysia Airlines urges the public to only interact with verified official Facebook and Twitter accounts (look for the blue ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

Amazon.com Services’ expansion plans in Greensboro appears to involve a 192,026-square-foot facility at a $24.4 million ...