Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

The companies that succeed during peak season are those that plan early, act strategically and keep the customer experience ...

AI is no longer futuristic—it's powering smart inventory, personalized shopping and omnichannel retail, helping businesses ...

Forrester (Nasdaq: FORR) today announced AIA Group as the winner of its 2025 Customer-Obsessed Enterprise Award for the Asia Pacific region. The award recognizes organizations that drive business ...

Acquiring Cognigy today, Nice reinforced its chances of remaining an AI innovator, rather than a disruptee. By adding Cognigy ...

Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, more ...

ICP also warned of the growing number of illicit online practices carried out by some accounts on social media and websites, ...

Fusion CX opens new customer experience centers in Manila 'Legazpi City, Philippines, boosting its delivery capabilities and investing $4.5-5 million.

Fusion CX, a global provider of customer experience and BPO solutions, has announced that it has recently expanded its Philippine operations by around 1,000 seats. Pankaj Dhanuka, co-founder, chairman ...

Milton Hydro Distribution Inc. (Milton Hydro) is pleased to announce the launch of its SMS Outage Notification Service Pilot, ...

Biltmore Walk is inspired by the elegance of New York City’s Gramercy Park, according to a press release. The community will ...

One of the UK’s leading business outsourcing providers has announced the appointment of a new senior director who will lead the delivery of its operations in South Africa.