Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Some CEOs have said they expect AI to displace a wide range of white-collar workers but experts warn that telegraphing doom ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Culture drift is real, and preventable. When leaders notice it early and act with intention, culture becomes a catalyst instead of a casualty. Culture drift happens when: AI tools are introduced ...

Chief executive Mark Read pushed to adopt artificial intelligence but is set to exit with the share price languishing ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

The Swede added that because Klarna customers’ average indebtedness was £100, they were more likely to pay back their loans ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Klarna's CEO warns AI could wipe out white-collar jobs and spark a recession as the fintech giant slashes staff and leans ...

This hands-on skilling push aligns with Nadella's emphasis on mastering the fundamentals. As AI continues to grow more ...

Agentic AI is the latest tool to find a home in the fraudster’s belt, enabling machines to sound human, act autonomously and ...