Forrester (Nasdaq: FORR) today announced AIA Group as the winner of its 2025 Customer-Obsessed Enterprise Award for the Asia Pacific region. The award recognizes organizations that drive business ...

A Bajaj Finance employee in Mumbai allegedly abused a Marathi customer and insulted MNS chief Raj Thackeray. In response, MNS workers staged a protest at the office.

Airtel Nigeria generated $333m in revenue for the quarter ended 30 June 2025, representing a 30 per cent year-on-year increase in reported currency and a 48.9 per cent rise in constant currency.The ...

Many readers are rallying behind workers calling for 'fair pay,' while others support management and the 'inevitability of ...

Acquiring Cognigy today, Nice reinforced its chances of remaining an AI innovator, rather than a disruptee. By adding Cognigy ...

Biltmore Walk is inspired by the elegance of New York City’s Gramercy Park, according to a press release. The community will ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

The companies that succeed during peak season are those that plan early, act strategically and keep the customer experience ...

AI is no longer futuristic—it's powering smart inventory, personalized shopping and omnichannel retail, helping businesses ...

During the recent INMA Latin American conference, INMA Product and Tech Initiative Lead Jodie Hopperton discussed how ...

Brad Anderson, Qualtrics product chief and former Microsoft exec, joins the GeekWire Podcast to discuss how AI is reshaping ...

This week on the GeekWire Podcast, my guest is Brad Anderson — an engineering and product leader who spent more than 17 years at Microsoft and is now approaching five… Read More ...