Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

According to tech billionaire and OpenAI CEO Sam Altman, 2025 was supposed to be the year "when AI agents will work." Despite ...

My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Klarna's CEO warns AI could wipe out white-collar jobs and spark a recession as the fintech giant slashes staff and leans ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Klarna, best known for its “buy now, pay later” platform, had embraced an AI chatbot developed ... navigating the complex balance between automation and human connection.

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues.

Some CEOs have said they expect AI to displace a wide range of white-collar workers. Experts warn that telegraphing doom and ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna might be on the vanguard of AI assistants, but the buy now, pay later firm is still figuring out the balance between automation, self-service and human customer service. Earlier this month ...

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...