Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...

Some CEOs have said they expect AI to displace a wide range of white-collar workers but experts warn that telegraphing doom ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Culture drift is real, and preventable. When leaders notice it early and act with intention, culture becomes a catalyst instead of a casualty. Culture drift happens when: AI tools are introduced ...

Chief executive Mark Read pushed to adopt artificial intelligence but is set to exit with the share price languishing ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Klarna’s CEO has predicted that a recession could be around the corner as companies around the globe—including his own—reduce ...

Klarna CEO warns that AI's rapid growth may lead to a recession and widespread white-collar job losses, even as his company ...

Klarna's CEO warns AI could wipe out white-collar jobs and spark a recession as the fintech giant slashes staff and leans ...

This hands-on skilling push aligns with Nadella's emphasis on mastering the fundamentals. As AI continues to grow more ...