He stressed the importance of striking the right balance between human workers and artificial intelligence, a lesson that could influence the broader fintech and tech industry. Klarna’s ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Some CEOs have said they expect AI to displace a wide range of white-collar workers but experts warn that telegraphing doom ...

Chief executive Mark Read pushed to adopt artificial intelligence but is set to exit with the share price languishing ...

Culture drift is real, and preventable. When leaders notice it early and act with intention, culture becomes a catalyst instead of a casualty. Culture drift happens when: AI tools are introduced ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Find out how Klarna achieved profitability and what credit unions can learn about leveraging technology for their members.

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...